MTN staff are on the brink of a protest following the telecommunications company’s decision to outsource part of its call centre facility.

Since last week, disgruntled union workers have expressed outrage over the decision, calling the move a “jobs bloodbath” and threatening protest action.

Communication Workers Union (CWU) President, Clyde Mervin, told Fin24 on Monday that the union had been engaging with its members over strike action against MTN.

Fin24 further understands that a key meeting between the union and MTN on workers' grievances is scheduled for Tuesday.

“Strike action is imminent - we have not yet decided when it will take place but we cannot allow this to happen,” Mervin said.

Meanwhile, Nhlanhla Qwabe, MTN Chief Human Resources Officer, said that management would welcome further discussions and consultations with the unions on the matter and provide more clarity where required.

“MTN is implementing on its strategy of transforming customer experience, an important component to our strategy that the union has been fully appraised of.”

“MTN hopes for resolution that will have less impact on our customers and employees,” Qwabe said.

Strike season

Meanwhile, the threat of MTN labour action comes as strike season has hit the local telecommunications sector.

Workers at fixed-line and mobile company Telkom launched a “fully-blown” strike last week, CWU secretary general Aubrey Tshabalala told Fin24 on Friday.

CWU said around 4 000 of its members at Telkom have gone on strike over a dispute over a 'Performance Pays' incentive and annual salary increases.

However, Telkom has disputed this figure as the company said that only 100 striking workers were outside the company's campus in Centurion, Gauteng on Monday. Meanwhile, on Friday, 453 people were on strike across the country, according to Telkom.

Telkom on Monday further accused CWU of embarking on a ‘violent’ strike with accusations of strikers blocking entrances to the company’s Centurion office and alleged intimidation.

The Johannesburg Labour Court on Monday further awarded Telkom an urgent interdict to stop striking CWU members from intimidating non-striking staff and from blocking entrances to the company's buildings.

While Telkom and MTN are grappling with labour disputes, communications regulator Icasa said on Monday that its six-weeks strike has come to an end.

For weeks, over 100 Icasa workers were on strike as they demanded salary increases back-dated to 2015 and bonus pay from 2014.

Icasa, though, said Monday that it “is now operating with the full complement of staff”. At this stage, it’s unclear what deal management struck with workers to end the strike.

- News24.com