Fares have remained unchanged despite rising petrol prices. Drivers have tried to engage platform operators about increasing fares, with low prices, rising fuel costs and e-hailing permits among their biggest challenges, said e-hailing spokesperson Neo Khati.

“We want platform operators to clarify when fares will be increased, as some rides cost less than the price of a litre of petrol. Drivers are left with little to no earnings after covering fuel and vehicle maintenance costs.”

E-hailing drivers are calling for better fares, arguing they cannot continue accepting rides for as little as R25 while fuel prices continue to rise. They understand the need to keep rides affordable but believe platforms should take drivers’ rising operating costs into account, Khati added.

“We are calling on the government to give us e-hailing permits because most of our cars are getting impounded, and also for better pricing from platform operators.”

If the issues remain unresolved, drivers warn they will all log off the system. “We intend to shut down operations completely until our concerns have been addressed.

“This would mean that no rides would be available through the platforms, resulting in a loss of income for the companies as they would lose both money and clients,” said Khati.

The drivers have been striking over the issue for more than two months but have yet to receive a meaningful response from the platforms. The only feedback they have received is that the companies will get back to them, with no further action or concrete answers provided, Khati added.

The drivers are calling for greater transparency and timely responses to their concerns, saying they are the ones bringing customers to the platforms. They want the companies to listen to their complaints and create opportunities for drivers to raise their concerns.

“We are demanding transparency regarding the progress of our permits and the processes involved in resolving the outstanding issues. Beyond addressing the permit-related concerns, the platforms need to recognise the important role we play in their businesses and treat us with the same respect they show their clients.”

OFM News/Siyakholwa Mbatyazwa sm

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