This is the story of that line, and the man at the other end, who became consumed by his own creation. He was known as “Mr. Apology.” As thousands of callers flooded the line, confessing to everything from shoplifting to infidelity, drug dealing to murder, Mr. Apology realised he couldn’t just listen. He had to do something, even if it meant risking everything...

From Wondery, the makers of Dr. Death and The Shrink Next Door, comes a story about empathy, deception and obsession. Marissa Bridge, who knew Mr. Apology better than anyone, hosts this six episode series.